Shipping & Delivery
Processing Times
Every Maveda order is carefully processed and checked before being handed to PostNL or DHL. Processing time is separate from, and in addition to, the delivery timeframe shown below.
Order journey
Order placed & payment confirmed
Your order enters our processing queue immediately upon confirmed payment.
Processing (2–3 days)
Our daily cutoff is 22:00 CET/GMT+1, Monday to Friday. Orders placed after this time, or over the weekend, enter processing the next business day.
Dispatch & tracking notification
You receive a shipping confirmation email with your tracking / track-and-trace code once your parcel is handed to PostNL or DHL.
Delivery to your door
The carrier delivers within the estimated window. See section 03 for delivery timeframes.
Public holidays & peak periods
During Dutch public holidays and peak periods (for example Sinterklaas, Christmas, and New Year), processing may extend to 3–4 business days. Any such delay will be posted on our website and at checkout in advance.
Delivery Area & Shipping Costs
We ship exclusively within the Netherlands. Shipping is completely free on every order, regardless of order value.
Netherlands only
We currently do not ship to addresses outside the Netherlands, including other EU member states. Orders with a delivery address outside the Netherlands cannot be processed.
No hidden costs
The amount shown at checkout is the full amount you pay. No additional shipping charges are added, on every order within the Netherlands.
Delivery Timeframes
Delivery timeframes are estimates and begin from the date of dispatch, not the date of purchase. They are provided by our carrier partners, PostNL and DHL, and are not guaranteed.
Standard delivery
10–12 days after processing, via PostNL or DHL.
Business days are Monday to Friday, excluding Dutch public holidays.
Tracking & track-and-trace
Every order includes a tracking / track-and-trace code so you can follow your parcel's status at any time.
Estimated dates are not guaranteed
Delivery dates shown at checkout are estimates based on carrier data. Maveda cannot be held liable for late deliveries caused by carrier delays, weather events, force majeure, or an incorrect delivery address provided at checkout. If your order is significantly overdue, please contact us and we will liaise with the carrier on your behalf.
Tracking & Track-and-Trace
Every Maveda shipment includes a tracking / track-and-trace code. You will receive automated updates at each key milestone of your delivery.
Order confirmation email
Sent immediately after confirmed payment. Contains your order number, items purchased, and delivery address. Check your spam folder if not received within a few minutes.
Dispatch confirmation & tracking code
Sent once your parcel is collected by PostNL or DHL. Contains your tracking / track-and-trace code and a link to the carrier's tracking portal.
In-transit updates
Carrier notifications as your parcel moves through the network. These are carrier-generated and may not always update in real time.
Delivery confirmation
A final notification when your parcel is marked delivered. If you receive this but did not receive the parcel, check with neighbours and in a safe location, then contact us within 48 hours.
Tracking not updating?
Tracking information can take 24–48 hours to appear after dispatch. If your tracking has not updated for more than 5 business days, please contact us at contact@maveda.nl and we will investigate on your behalf.
Your Rights (GDPR & EU Consumer Rights Directive)
As a customer in the Netherlands, you are protected by European and Dutch law that applies in addition to this shipping policy and cannot be excluded.
EU Consumer Rights Directive
You have the right to withdraw from most online orders within 14 days of receipt, without giving any reason. See our Returns & Refunds Policy for the full procedure.
GDPR
We process your personal data, including delivery address and tracking information, solely to deliver your order and in accordance with the General Data Protection Regulation. See our Privacy Policy for details.
Delivery obligations under Dutch and EU law
We are required to deliver within a reasonable timeframe, or the timeframe agreed at checkout.
If we do not deliver within the agreed delivery period (or within 30 days if no period was agreed), you may be entitled to a full refund. If a specific delivery date was agreed and we miss it, you may treat the contract as at an end and claim a refund without needing to give us a further opportunity to deliver.
Contact us first
If your delivery is overdue, email contact@maveda.nl with your order number. We will investigate and resolve promptly.
Your right to a refund
If a delivery failure cannot be remedied within a reasonable further time, you are entitled to a full refund with no deductions.
Nothing in this policy limits or waives your statutory rights as a Dutch or European consumer. Where any term of this policy conflicts with your statutory rights, your statutory rights prevail.
Independent advice
Dutch consumers can obtain independent advice, or file a complaint, with the Netherlands Authority for Consumers & Markets (ACM) at acm.nl.
Damaged & Lost Shipments
While the vast majority of orders arrive safely, occasionally a parcel may be lost in transit or damaged by the carrier. Please follow the steps below so we can resolve your case as quickly as possible.
Visible damage: report within 48 hours
If your parcel arrives with visible external damage, report it to us within 48 hours of confirmed delivery. This allows us to file a carrier claim promptly. Photograph the outer packaging and the item before opening or using it.
Lost parcel
Contact us if your tracking shows no movement for more than 7 business days beyond the estimated delivery date. We will open a formal investigation with the carrier.
Carrier investigations typically take 15–30 business days. A refund or replacement is issued only after the carrier formally confirms the loss in writing.
Damaged in transit
Email us at contact@maveda.nl with your order number, a description of the damage, and clear photographs of the item and packaging.
We will arrange a return label and, once the item is received and inspected, issue a full refund or replacement, your choice.
Document everything
Photograph the outer packaging, inner packaging, and all visible damage. Do not discard any materials; the carrier may request them as evidence.
Contact us immediately
Email contact@maveda.nl with subject "Damaged Item, Order #XXXXX" or "Lost Parcel, Order #XXXXX". Include photos and your order number.
We open a carrier claim
We file a formal claim with the carrier on your behalf. You will be kept informed of progress throughout.
Resolution
Upon claim resolution, we issue a full refund or replacement at no cost to you, including any shipping charges paid.
Important: please do not open a bank dispute for a parcel still in transit
An active investigation is not a reason to initiate a chargeback.
Chargebacks take 30–90 days, may flag your account with payment processors, and do not speed up carrier investigations. We maintain full shipping records, tracking data, and carrier correspondence for every order, and will submit this evidence to your bank if a chargeback is filed while an investigation is ongoing.
By email
contact@maveda.nl, include your order number. We respond within 1–2 business days and work toward a fair resolution.
By phone
Call +1 740 272-5703 during our business hours (Monday to Friday, 09:00–17:00 CET). Have your order number ready.
Restrictions & Delivery Address
To protect the integrity of your delivery and ensure accurate handling, please review the following restrictions and make sure your delivery address is correct before placing your order.
We cannot deliver to
Addresses outside the Netherlands
PO Box addresses not accepted by PostNL or DHL
Parcel consolidators or forwarding services
Any address that cannot be verified by our carrier
Address accuracy
Double-check your address at checkout; we dispatch to the address provided
Address corrections must be requested before dispatch
Maveda is not liable for non-delivery due to an incorrect address supplied by the customer
Need to change your address?
If you need to correct or update your delivery address, contact us at contact@maveda.nl as soon as possible with your order number. We can amend your address if your order has not yet been dispatched. Once dispatched, address changes are subject to carrier availability and additional fees may apply.
Refused or undeliverable parcels
If a parcel is refused at delivery, returned due to an incorrect address, or deemed undeliverable by the carrier, it will be returned to our facility. We will contact you to arrange re-delivery (at your cost) or a refund of the item.
Questions? We're here to help.
Our team responds to all emails within 1–2 business days, Monday to Friday between 09:00 and 17:00 CET.
contact@maveda.nlThis policy applies to all orders placed on maveda.nl. The EU Consumer Rights Directive and the General Data Protection Regulation (GDPR) apply in addition to this policy. Disputes can be escalated to the Netherlands Authority for Consumers & Markets (ACM). Nothing in this policy affects rights that cannot be waived under applicable law. Maveda is operated by Ecomvest LLC We reserve the right to amend this policy at any time, without prejudice to your statutory rights. Effective 10-08-2026.