Frequently Asked Questions

How do I place an order with Maveda?

Browse our range on maveda.nl, add the items you want to your cart, and proceed to checkout. Enter your delivery address and payment details, then confirm your order. You will receive an order confirmation by email within a few minutes.

Do I need to create an account to order?

No, you can check out as a guest without creating an account. An account is optional and makes it easier to view your order history and track shipments for future purchases.

Can I change or cancel my order after placing it?

Yes, as long as your order has not yet entered processing for shipment. Email us as soon as possible at contact@maveda.nl with your order number and the change you need. Because we process orders within 2 - 3 days, the window to make changes is limited.

I haven't received an order confirmation. What should I do?

First check your spam or junk email folder, as confirmation emails sometimes end up there. If you still can't find it, your email address may have been entered incorrectly at checkout. Contact us at contact@maveda.nl with your name and the approximate order date, and we will look up your order.

Can I order products from different categories together?

Yes. Our range includes home & garden, kitchen, DIY, beauty & fashion, baby, pet, electronics, and sports & health products, and you can freely combine items from any of these categories in a single order and check out all at once.

How do I know my order went through?

Once your payment is confirmed, you will see a confirmation page and receive an order confirmation email with your order number and a summary of the items ordered.

Can I get an invoice for my order?

Yes. Your emailed order confirmation serves as proof of purchase. If you need a separate invoice, email contact@maveda.nl with your order number and we will send one within 1 - 2 business days.

Does Maveda ship to my address?

We currently ship exclusively within the Netherlands. Orders to other countries cannot be processed at this time.

How much does shipping cost?

Shipping is free on all orders within the Netherlands, with no minimum order value and no hidden fees at checkout.

How long does delivery take?

Orders are processed within 2 - 3 days. After shipment, delivery takes 10 - 12 days, via PostNL or DHL. Orders placed before 22:00 CET enter processing the same business day.

Which carrier does Maveda use?

We ship via PostNL or DHL, depending on the warehouse and the destination of your order. Both carriers provide full tracking.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the PostNL or DHL tracking portal so you can follow your parcel's status.

What if my parcel arrives damaged?

Report this within 48 hours of delivery to contact@maveda.nl, with your order number and clear photos of the damage to the packaging and the item. We will resolve this for you as quickly as possible.

What is the cutoff time for same-day processing?

Orders placed before 22:00 CET enter processing the same business day. Orders placed after this time are processed the next business day.

What is Maveda's return policy?

You have 30 days from receipt of your order to return an item. Within the first 14 days, you additionally have a statutory withdrawal right under the EU right of withdrawal. Items must be unused and, where possible, returned in their original packaging.

How long do I have to return an item?

You have 30 days from the day of delivery to submit a return. If you submit it within the first 14 days, this falls under your statutory withdrawal right and we also refund the standard delivery cost. If you submit it between day 15 and 30, we refund the item price only.

How do I start a return?

Email contact@maveda.nl with your order number and the reason for the return. We will confirm receipt and provide the return address and instructions for sending your item back.

Where do I send my return?

Physical returns are shipped to: Attn: Zhouchao, 4th Floor, Shuanglun Yurong, No. 288-1, Dongkang Road, Xinfeng Village, Xiaoshan District, Hangzhou, Zhejiang Province, 311201, China. Please note this is the return-shipping address only. The selling entity (merchant of record) behind Maveda is Ecomvest LLC. See the relevant question in the Contact & Support section.

Who pays for return shipping?

For a change-of-mind withdrawal, return shipping costs are your responsibility. For a defective, damaged, or incorrectly shipped item, we cover the full return shipping cost.

How long does a refund take?

Once we receive and inspect your return, we process your refund via your original payment method. Depending on your bank or payment provider, it may take a few additional business days after our processing before the amount appears in your account.

My item arrived damaged. What should I do?

Report this within 48 hours of delivery to contact@maveda.nl, with your order number and photos of the damage. We will arrange a solution at no extra cost to you, such as a replacement or full refund.

What payment methods does Maveda accept?

We accept iDEAL, Bancontact, Visa, Mastercard, American Express, PayPal, and Shop Pay at checkout. Available payment methods are shown on the checkout page.

Is it safe to pay on maveda.nl?

Yes. All our payments are processed through a secure checkout with SSL/TLS encryption. We do not see, store, or directly process your full card number.

What currency will I be charged in?

All prices on maveda.nl are displayed and charged in euros (€ EUR).

Why was my payment declined?

Payment declines are usually caused by your bank or card issuer, for example due to insufficient funds or a failed verification. Check your details, try a different payment method such as iDEAL or Bancontact, or contact your bank. If the issue continues, email contact@maveda.nl.

Can I pay in installments?

We do not currently offer installment payment plans. Orders are charged in full at the time of purchase using one of our accepted payment methods.

Are there any hidden fees at checkout?

No. The total shown at checkout, including free shipping, is the full amount you pay. No additional charges are added after you place your order.

What does Maveda sell?

We offer a broad range of products across home & garden, kitchen, DIY, beauty & fashion, baby, pet, electronics, and sports & health. Browse the full range on maveda.nl.

Will the product match the photos on the website?

We do our best to represent products as accurately as possible. Screen display and lighting can cause minor color differences. If in doubt, check the product description and specifications on the product page.

How do I create an account or update my details?

Click the account icon on maveda.nl to create an account or log in. Once logged in, you can manage your details, addresses, and order history from your account page.

I forgot my password. What should I do?

On the login page, click “Forgot password” and follow the instructions to set a new password by email.

An item is out of stock. Will it come back?

We regularly restock popular items. Contact us at contact@maveda.nl if you would like to know when a specific item will be available again.

Can I get advice before ordering a product?

Absolutely. Email your question to contact@maveda.nl and our team will be happy to help you choose the right item.

How can I contact Maveda?

The fastest way to reach us is by email at contact@maveda.nl. You can also reach us by phone at +1 740 272-5703.

What are your customer support hours?

Our customer support team is available Monday to Friday, 09:00 - 17:00 CET. Messages received outside these hours are answered the next business day.

How quickly will I get a response?

We typically respond to inquiries within 1 - 2 business days.

I have a complaint. What is the process?

Contact us first at contact@maveda.nl; we resolve most issues quickly. If you are not satisfied with the outcome, EU consumers can use the European Commission's ODR platform or contact the Netherlands Authority for Consumers & Markets (ACM).

Who is the legal entity behind Maveda?

Maveda is operated by Ecomvest LLC, registered at 30 North Gould Street, Sheridan, Wyoming 82801, United States of America. This is the selling entity (merchant of record) for all orders placed through maveda.nl. Note that this address differs from the return-shipping address for physical returns (see the Returns & Refunds section).

Where can I find your other policies?

All our policies are available on the website:

Shipping Policy: delivery times, PostNL/DHL shipping, tracking
Returns & Refunds Policy: return process, 30-day return policy
Payment Policy: payment methods, security
Terms of Service: contract terms, EU consumer rights
Privacy Policy: GDPR, data rights, data controller
Legal Notice: entity information, copyright, governing law

Can I reach Maveda by phone as well?

Yes, you can call us at +1 740 272-5703, Monday to Friday between 09:00 and 17:00 CET.