Returns & Refunds
Eligibility & Conditions
We stand behind the quality of every Maveda order and offer a 30-day return policy from delivery. Beyond this broader policy, as a consumer in the Netherlands you also have a statutory 14-day withdrawal right under the EU Consumer Rights Directive (see section 02). Please read the conditions below carefully before starting a return.
✓ Eligible
Item is unused, in original condition with all packaging, tags, and accessories intact.
Return requested within 30 days of confirmed delivery.
Item arrived damaged, faulty, or incorrect (see section 07).
✗ Not eligible
Signs of use, customer-caused damage, or any modification.
Request submitted after the 30-day window.
Sealed items unsealed for hygiene reasons.
Goods made to your specifications or clearly personalised.
Note on condition
Every returned item is inspected on receipt. Missing packaging, signs of use, or missing accessories may reduce your refund in proportion to the loss of value, or result in the return being refused. We will notify you and may return the item to you at your cost.
Right of Withdrawal
As a consumer in the Netherlands, you have a statutory 14-day right of withdrawal under the EU Consumer Rights Directive, starting the day after you receive your order. Within this period you may cancel the contract without giving any reason. This right applies alongside, not instead of, our general return conditions in section 01.
What we refund on withdrawal
The full price paid plus the standard delivery cost you paid at checkout, as required by law when you exercise your right of withdrawal.
We refund within 14 days of receiving the item back, or of your proof of return, whichever is earlier.
If you chose a premium delivery upgrade, only the standard delivery amount is refunded.
How to exercise your right of withdrawal
Two equally valid options
1. Email us at contact@maveda.nl with a clear statement of your decision to withdraw. Include your order number, name, and address.
2. Complete the model withdrawal form available at maveda.nl/pages/withdrawal-form.
To meet the deadline, it is enough that you send your message before the 14-day withdrawal period has expired. We will acknowledge receipt of your notice without undue delay.
Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for hygiene reasons once unsealed. Where goods have been handled beyond what is necessary to establish their nature and function, your refund may be reduced proportionally.
How to Start a Return
Two ways to start your return or withdrawal:
Option A Account
Log in at maveda.nl, go to My Orders, select your order, and follow the return steps. The fastest option, with real-time status.
Option B Email
Email contact@maveda.nl with your order number and reason for return. We reply within 1-2 business days.
Submit your return
Via your account or by email, within 30 days of delivery. Always include your order number.
Receive confirmation & instructions
We send you the confirmed return address and packing instructions. Do not ship anything until this is confirmed.
Pack & ship
Pack the item carefully with original packaging and all accessories. Use a tracked shipping method and keep your proof of postage.
Inspection & refund
Once received and inspected, your refund is processed. See section 05 for timing and methods.
Return Address & Shipping
Please note that the address for shipping a physical return is different from our merchant and billing entity. Always wait for our confirmed return instructions before shipping anything back.
Two different addresses
Our Returns Facility in China is for physically shipping items back only. Ecomvest LLC remains the seller and contracting party for all legal and administrative purposes (invoicing, the contract, complaints), regardless of where the item is returned to or shipped from.
Returns Facility (physical return shipping address)
Attn: Zhouchao
4th Floor, Shuanglun Yurong
No. 288-1, Dongkang Road, Xinfeng Village
Xiaoshan District, Hangzhou
Zhejiang Province, 311201
China
Mobile: +86 189 6910 3459
Seller / Merchant of Record (not a return address)
Ecomvest LLC
30 North Gould Street
Sheridan, Wyoming 82801, United States of America
Registration Number: 32-0819180
Use a tracked shipping method
Maveda is not responsible for returns lost in transit. Keep your tracking number until your refund is confirmed. Returns that do not arrive cannot be processed.
Refunds
Once your return is received and inspected, you will receive a refund to your original payment method.
No additional fees
Maveda never charges a fee for exercising your right of withdrawal or for a return due to a fault. When you withdraw within the 14-day statutory period, the amount refunded is the full price you paid plus the standard delivery cost (see sections 02 and 04). When you return an item after the withdrawal period but within our 30-day policy, we refund the item price only.
Paid with iDEAL?
iDEAL does not support automated refunds. If you paid using iDEAL, we will ask you for an IBAN so we can process your refund by bank transfer, within the same timeframe described below.
Processing timeline
Return received
Logged at our Returns Facility. Email confirmation sent.
Inspection (1-3 days)
You are notified of approval or rejection with an explanation.
Refund issued (within 14 days)
Processed to your original payment method, or by bank transfer for iDEAL payments.
Email confirmation
Final confirmation once your refund is issued. Contact us if you have not received it within 16 business days.
Disputes & ACM
Please contact us first
In almost every case, contacting us directly is faster and simpler than a chargeback.
A chargeback through your bank or card issuer can take weeks to resolve. We would much rather resolve your issue personally and quickly.
By email
contact@maveda.nl with your order number. We respond quickly and work toward a fair outcome.
By phone
Call +1 740 272-5703 and have your order number ready.
Important: if a chargeback is filed on an order that was demonstrably delivered as described, we reserve the right to submit evidence, including order records, shipping confirmation, tracking data, and all communications, to your bank to contest the claim.
We would rather resolve it together
If you have a legitimate concern, such as a faulty item, a missing parcel, or a quality issue, our team can arrange refunds, credits, or replacements directly. You do not need to go through your bank.
Independent dispute resolution
If we cannot resolve a dispute directly, you can obtain information and guidance from the Netherlands Authority for Consumers & Markets (ACM) at acm.nl. You may also file a complaint through the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Damaged & Faulty Items
If your item arrives damaged, fails on first use, or is not what you ordered, please contact us right away. These cases are handled separately from standard returns, at no cost to you.
Report visible transit damage within 48 hours
Visible transit damage should ideally be reported within 48 hours of confirmed delivery, so we can file a carrier claim promptly. This is a guideline for externally visible damage only; faults discovered later are covered by our legal warranty below and are not limited by this timeframe.
Document the issue immediately
Photograph or video the item, the outer packaging, and all visible damage. Keep all materials.
Contact us promptly
Email contact@maveda.nl with your order number, a description, and photos. Subject: "Damaged item Order #XXXXX".
We arrange the resolution
Return instructions at no cost to you. Once received: replacement or full refund including delivery cost, your choice.
Legal warranty (conformity)
Under Dutch and EU law, goods must conform to the contract on delivery, meaning they must do what you may reasonably expect. If a fault appears within the first twelve months, it is presumed to have existed at delivery. We will repair, replace, or refund a confirmed fault, regardless of our 30-day return policy or the 14-day statutory withdrawal period. This legal warranty applies alongside, and cannot be limited by, this returns policy.
Late Deliveries
Once an order has been dispatched, responsibility for delivery passes to the carrier. Maveda cannot be held liable for delays after an order has left our facility, except where mandatory consumer law provides otherwise.
Not eligible for a refund due to
Customs clearance · Weather events or force majeure · Carrier strikes or disruptions · An incorrect address given at checkout · Estimated delivery dates not met (these are estimates, not guarantees)
What we cannot do
Refund orders that are still in transit
Issue a refund pre-emptively during an investigation
Control carrier timelines or customs processing
What we will do
Share your tracking number and carrier details
Liaise with the carrier on your behalf
Open a formal lost-parcel investigation if needed
Carrier responsibility
A lost-parcel claim belongs with the carrier; we will help you get there.
Carrier investigations typically take 15-30 business days to conclude. Any refund or replacement for a lost parcel is issued only once the carrier formally confirms the loss in writing. Your statutory rights regarding delivery and risk of loss remain fully in effect at all times.
Please avoid opening a chargeback for a delayed delivery. We keep full shipping and tracking records for every order and will submit this evidence to your bank if a chargeback is filed while a shipment is still active or under investigation.
Questions? We're here to help.
Our team replies to every email within 1-2 business days.
contact@maveda.nlThis policy applies to all orders placed through maveda.nl and is written to reflect the EU Consumer Rights Directive. These rights apply to customers in the Netherlands regardless of the location of Ecomvest LLC (merchant of record and billing entity) or of our Returns Facility. Nothing in this policy limits rights that cannot be excluded under mandatory law. We reserve the right to amend this policy at any time, without affecting your statutory rights. Effective 10 August 2026.