What is the delivery time of my order?
The current delivery time is 7-12 days. We appreciate your understanding. To help you out, we're not charging shipping costs and are fully responsible for them. Update: You should receive your package within 10 business days.
What should I do if I haven't received my order yet?
If the above-mentioned period has passed and you still haven't received anything, please send an email to contact@maveda.nl . We'll investigate what's wrong with your package and you'll hear back from us within 24 hours!
I want to exchange/return my order, how do I do this?
To return an item, simply contact our customer service at info@maveda.nl. Please include your name, the order number you received in your confirmation email, and the reason for your return. We will then provide you with the return address and confirm the return. After that, you can send the product to us via a courier of your choice.
What are the costs of returns?
Unfortunately, returning items to us is at your own expense. The cost will therefore depend on the courier. Consult the website of the courier you'd like to ship with for more information about prices.
What are the conditions for returning my product(s)?
There's always a 14-day return period. The return period begins on the day you receive the item. However, there are conditions attached to returning the item. You can only return the item if:
- The return period has not yet expired
- The product is in its original packaging and all labels are still attached
- The product has not yet been used
Which payment methods can I use?
We accept payments via iDeal, Bancontact, credit card, Apple Pay, Google Pay, Amex, and Klarna. If you're unsure whether your payment method is accepted, follow the steps on the payment page to view all available options. All transactions are processed through secure and reliable payment systems and are therefore safe.
What if I didn't receive a confirmation email for my order?
That is not the intention, send an email with your full name and email to contact@maveda.nl . We'll help you quickly.
Can I cancel my order? Do you want to cancel your order for any reason?
Send an email to contact@maveda.nl as soon as possible . Please include your name, the order number you received in your confirmation email, and the reason why you would like to cancel the order.